Frequently Asked Questions + POLICIES
SHIPPING + DISPATCH
COURIER: AUSTRALIA POST
STANDARD SHIPPING (FREE)
- Approximately 2-6 business days - once dispatched
EXPRESS SHIPPING
- Approximately 1-3 business days - once dispatched
Estimated shipping timeframes apply to the date from which orders are dispatched from Leftfield.
We will do our best to foresee and flag with affected customers any delays being experienced by Australia Post. If your order is taking longer than expected to arrive, please contact Australia Post using your tracking link for more information prior to contacting us. If your parcel is deemed lost or missing please contact us and we will do everything we can to assist.
We ship all over the world via Australia Post.
Shipping costs will apply, and will be added at checkout. For particular regions, shipping rates are:
REST OF THE WORLD
STANDARD (APPROX. 6-17 BUSINESS DAYS)
- FLAT RATE OF $20.00 AUD
- FREE standard worldwide shipping for orders valued $200 AUD or above.
EXPRESS (APPROX. 3-8 BUSINESS DAYS)
- FLAT RATE OF $35.00 AUD
Estimated shipping timeframes apply to the date from which orders are dispatched from Leftfield.
We will do our best to foresee and flag with affected customers any delays being experienced by Australia Post. If your order is taking longer than expected to arrive, please contact Australia Post using your tracking link for more information prior to contacting us. If your parcel is deemed lost or missing please contact us and we will do everything we can to assist.
We process all orders within 2-3 days of purchase, ensuring you get your products as soon as possible.
Tracking will be sent through to the email provided at checkout once your order has been dispatched. If you have not received a tracking number, please double check the dispatch timeframe provided & double check your junk/spam folder. If you still cannot locate this, please contact us via email at admin@leftfield.clothing
RETURNS
Our return policy states that all sales are final. However, if your product is defected upon arrival, we're here to help! Please reach out to us via email at admin@leftfield.clothing
ORDERS
Unfortunately, once your order is processed we are unable to cancel your order.
However, if an inaccurate or incomplete address was provided at checkout and a parcel is undeliverable, we will be here to assist & re-direct this if possible. Contact us via email at admin@leftfield.clothing
Please check the following before contacting us:
- Check you have received an email confirming your order has been dispatched.
- Check the tracking information that is included in your dispatch confirmation email using the relevant link.
- Check for emails, phone calls and attempted delivery cards from one of couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery.
- Check nobody at your address has taken the delivery on your behalf
Although our couriers should not leave your parcel with a neighbour, its always worth checking with your neighbour just in case.
Please contact the carrier and admin@leftfield.clothing and we’ll do our best to resolve the issue as quickly as possible.
If you believe your order is incorrect (incorrect size, colourway, item) please flag this with us immediately via email at admin@leftfield.clothing so we can to assist you. Incorrect orders / errors must be flagged within 14 days of your parcel arriving.
GARMENT CARE + FIT
The POLO has been curated in Australia and pre-shrunk to ensure fit remains consistent.
Please refer to our size chart